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库克为苹果地图道歉 建议用户暂改用MapQuest等软体

时间: 2020-07-08 浏览量:276

苹果在万众瞩目下推出智慧型手机 Apple iPhone 5 与全新作业系统 iOS 6 开放更新,不过随着 iOS 6 的使用者越来越多,诸多缺点也一一浮现,其中导致最多批评的就是苹果自家推出的地图服务功能,苹果地图不但图资不全,且漏洞百出,引发许多用户严重反弹,甚至开始缅怀起 Google Map。苹果执行长库克(Tim Cook)终于在昨日(9/ 28)罕见的透过苹果官方网站发表一封公开道歉信,就 iOS 6 系统中地图应用程式存在大量错误向使用者致歉,并且建议用户可以尝试从 App Store 中下载 MapQuest 或 Waze 地图等应用程式,甚至是使用手机浏览器使用 Google Maps,暂时替代苹果地图。

苹果执行长库克(Tim Cook)在公开道歉信中表示,对新地图服务功能带给用户的困扰苹果深表歉意。苹果在地图服务方面上「没有实现给消费者带来最佳体验的承诺」,将会竭尽全力改善地图服务功能,进行修复。目前已超过一亿部的 iOS 设备使用苹果地图,而且用户每天都在不断增加,苹果希望得到用户的各种反馈,完善功能,直到地图服务达到高标準。库克(Tim Cook)甚至建议,在苹果改进地图服务的期间,用户可以尝试从 App Store 中下载 MapQuest 和 Waze 地图应用程式,甚至是使用手机浏览器使用 Google Maps。苹果罕见的公开道歉行为动作,可见苹果对于此一事件的重视与态度,期待苹果也能藉此儘速改善问题提供完善的地图服务,解决用户怨声载道的窘境。
以下为苹果执行长库克(Tim Cook)公开道歉信:
To our customers,
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.
There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.
While we're improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.
Tim Cook
Apple's CEO

资讯来源:Apple Insider

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